FAQ

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Do I need the insurance to rent a van?

Yes, you must have your own insurance. If you don’t have personal insurance coverage, consider checking your credit card – it may offer a rental policy if you use it to pay for the rental.

Payment policy

All payments are due when you pick up the vehicle and final payment is due at return of the vehicle. We accept credit card, online payment, check. We require all customers to make a deposit of $250 in advance and is refundable on return of the vehicle as agreed in the contract.

Mechanical break down policy

If any mechanical breakdown, call us immediately 832-371-3173, You can take the van to any Mercedes/ford dealership for repair and keep all the receipts of repair with you for reimbursement. If you can’t repair the van in less than 12 hours in a workshop, you need to find a suitable vehicle for your convenience. We are not responsible for your new rental. We will close our rental agreement from the time of mechanical failure and reimburses the rest of your money.

Do you allow to travel out of state?

Yes, we do. You can travel to any of the 50 states.

Do you deliver the van

We can and will deliver anywhere in Houston and suburbs for flat delivery and pickup fee.

Do the van come with entertainment system

Most of our vans have a Smart TV and Blu-ray & DVD player you can connect phone, IPad, Android phone. Customers are responsible to return the audio/visual equipment’s without any damage.

What is your mileage policy

Includes 200 miles per day of rental. Higher mileage and unlimited mileage package available. This mileage allotment covers most of our customers. We do have to charge a little bit extra to clients driving a high number of miles on a per day basis, as it is increasing our maintenance cost while decreasing the vehicle’s value. Additional miles will be charged a mileage fee on a per mile basis (most van are 39 cents a mile, although some vehicles may vary).

RETURN OF RENTAL VEHICLES

Vehicles must be returned to the location as per agreement, Date and Time. Any change must be notified immediately. Renters must return the vehicle with a full tank of gas. Otherwise, we will charge $5/gallon to fill the tank. Make sure the van clean when your return. Any spills or stains in the seat or the floor may cost $350 for detailed cleaning. Return inspection can take up to 48 Hours. If we found any damage, will be notified to the customers immediately.

CANCELLATION POLICY

ALL CANCELLATION REQUESTS HAS TO BE VIA EMAIL (support@texanautorental.com) and thru manage booking with ref # on our website.



Peak Period (Nov15-Jan15 & May15-Aug15) + Spring Break/Long Weekends
25% refund (of the deposit amount) up to 6 days before pickup
No refund (of the deposit amount) if canceled within 6 days

Non-Peak (all other year)
All refunded if canceled before 72 hours of pickup

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