FAQ
Got a question? We're here to answer. If you don't see your question here, drop us a line.
Got a question? We're here to answer. If you don't see your question here, drop us a line.
Anyone who plans to drive one of our vehicles must be at least 25 years of age and have the following:25 years of age or older
Valid US driver’s license
Current Liability Insurance
Personal Use: $100,000 / $300,000 Coverage
Business Use: $1,000,000 Coverage (includes music bands)
Collision Coverage (either through your own insurance policy or by purchasing collision damage waiver.)
All payments are due when you pick up the vehicle and final payment is due at return of the vehicle. We accept credit card, online payment, check. We require all customers to make a deposit of $250 in advance and is refundable on return of the vehicle as agreed in the contract.
If any mechanical breakdown, call us immediately 832-371-3173, You can take the van to any Mercedes/ford dealership for repair and keep all the receipts of repair with you for reimbursement. If you can’t repair the van in less than 12 hours in a workshop, you need to find a suitable vehicle for your convenience. We are not responsible for your new rental. We will close our rental agreement from the time of mechanical failure and reimburses the rest of your money.
Yes, we do. You can travel to any of the 50 states.
We can and will deliver anywhere in Houston and suburbs for flat delivery and pickup fee.
Most of our vans have a Smart TV and Blu-ray & DVD player you can connect phone, IPad, Android phone. Customers are responsible to return the audio/visual equipment’s without any damage.
Includes 200 miles per day of rental. Higher mileage and unlimited mileage package available. This mileage allotment covers most of our customers. We do have to charge a little bit extra to clients driving a high number of miles on a per day basis, as it is increasing our maintenance cost while decreasing the vehicle’s value. Additional miles will be charged a mileage fee on a per mile basis (most van are 39 cents a mile, although some vehicles may vary).
Vehicles must be returned to the location as per agreement, Date and Time. Any change must be notified immediately. Renters must return the vehicle with a full tank of gas. Otherwise, we will charge $5/gallon to fill the tank. Make sure the van clean when your return. Any spills or stains in the seat or the floor may cost $350 for detailed cleaning. Return inspection can take up to 48 Hours. If we found any damage, will be notified to the customers immediately.
Free cancellation with full refund available within 24 hours after reservation. There is a flat of $200 cancellation fee for any cancellation after the first 24 hours. Any cancellation within the last 72 hours of the rental date cost a non refundable deposit.